Hoob subAtom Black

Warranty

All Hoob hookahs products are manufactured to the highest standards and conform to safety laws and regulations.

Should any part of your Hoob hookahs order be faulty, please return it to us within 14 days of receipt including all parts and packaging, and our technical department will establish the cause of the fault and we will offer you the choice of a replacement product or a refund. To confirm the condition of the goods, photos or other information about your order may be required.

Free warranty service is provided for 1 year from the date of purchase

Clay, glass, wooden products and magnetic discs, rings have only 14 days free warranty.

Keep in mind that not all breakdowns are subject to a warranty repair. The manufacturer is not obligated to eliminate defects free of charge if they arise in view of:

• careless use (e.g. mechanical damage)
• natural wear
• misuse
• improper transportation or storage of goods

Also, products with decorative changes in the surface (darkening, clouding, discolouration) after use, the working surface of which is subjected to periodic chemical or thermal effects, shall not be subject to warranty replacement. Such products are a charcoal tray, a heat management device, a tobacco bowl, a silicone hose and a hookah base.

We warranty our products to be free of functional defects at the time of delivery. Any questions or concerns will be dealt with to the customer's satisfaction. This warranty only applies to items purchased directly from us or our website and not through third-party vendors. Any modifications or other uses of our product will nullify this warranty. Broken or damaged items must be reported within 48 hours of item receipt. Photographic evidence and other information may be required to substantiate a claim.